Case Studies

Employee Engagement and Satisfaction

The Signature Resources “Performance Engagement Competencies” program is so successful that a Federal government agency of 100,000 employees uses it to train its managers. Based on improvement in employee engagement and productivity, the agency recently rolled-out the program to team leaders.

The program can be customized, as attested by the world’s third largest employer, who used a tailored “Performance Engagement Competencies” program to train all of its managerial personnel.

Governance/Boards of Directors

Signature Resources works each year with no less than 20 boards of directors in the financial services, health care and association marketplaces on ongoing Governance consultation. Our typical annual cycle of engagements includes about eight strategic planning sessions; five board assessments, 18 direct governance training and 15 keynote addresses on “High Performance Governance.”

Human Capital Competency-based Human Resource Systems

Signature Resources recently completed a full-scale leadership competency benchmark study for a large federal agency.

A regional financial services business retained us to help design a competency based human capital development plan, from frontline to executive levels, and to conduct further hands-on employee engagement training for managers.

Breakthrough Improvement and Innovation

A U.S. Treasury Agency used our “Breakthrough Performance” model for its quarterly managers meetings. We addressed nine process improvement areas, documenting an average performance improvement of 40%.

Both a large volume government processing center and a regional federal law enforcement field office chose the “Breakthrough Performance” process to tackle chronic performance issues.

Leading Change and Organizational Culture Integration

Signature Resources has been retained for 16 consecutive years to provide “Leading Change” seminars to senior managers and executives in federal government.

We give presentations on “Leading Change and Transformation” 20 times a year for various clients in all enterprise sectors ranging from one-day to 10-day applied seminars.

Leadership development

Signature Resources has provided leadership development to Fortune 500 companies and government agencies for 30 years. Financial services institutions, community health corporations and a national association currently retain us as their prime leadership development contractor.

Signature Resources provides national and international leadership development seminars for law enforcement executives through the National Executive Institute and Law Enforcement Executive Development Seminar sponsored by the U.S. Department of Justice.

Market based strategies /sales development

Signature Resources recently implemented its “Consultative Selling” program in two financial services corporations.

We’ve provided market-based planning research and recommendations to one national association and one international psychological testing corporation within the last year.

Signature Resources recently offered a marketing seminar for small businesses on-line through the University of Nebraska.

Quality of Work Life

Signature Resources has provided workshops at business conferences on Quality of Work Life and Preferred Employer topics. We have provided regular Quality of Work Life consultation to the U.S. Postal Service, U.S. Office of Federal Occupational Health, and several healthcare and financial services providers.

Signature Resources and the Chinese Executive Leadership Academy, Pudong, P.R.C. co-sponsored the first ever China forum on quality of work life and has been a featured speaker for the University of Maryland’s Office of Chinese Affairs conferences for visiting delegations.

Association Governance and Membership Models

Within the past 15 months Signature Resources has been engaged by three national association boards to provide full governance consultation to achieve high performance governance.

An international professional association hired Signature Resources to re-design a governance model and design a leadership succession approach for future board members.

National associations have called upon Signature Resources to conduct webinars on “CEO Evaluation” and “Leadership Succession” for state and regional constituent associations.

Culture / Service Consulting, training

A regional financial services corporation retains Signature Resources to help guide corporate culture and employee engagement interventions. This client has recently been named “Employer of the Year” by its community.

A multi-state banking system retained Signature Resources to design, train staff and implement a system wide customer focus program integrating service and sales competencies.

A federal fee reimbursed agency implemented our “Customer Service CPR™” program for all personnel

Facilitation / Summit Conferences

Signature Resources principals are internationally recognized facilitators. Recent engagements have included the design and execution of national summits on behavioral health issues sponsored by major pharmaceutical corporations, senior management planning sessions for a large federal agency, and a multi-agency law enforcement planning session on collaborative law enforcement.

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